This health center was created to serve the needs of your community. Persons represent you on the Board of Directors in your community. We want YOU to be an active part of your treatment here. That means you have to know what you can expect from us. You need to know what your rights are. We want you to be informed about our policies regarding confidentiality, treatment of minors, and other critical issues. There are some situations, however, when the law itself determines what we must do.
You have the right to receive appropriate care, regardless of race, creed, color, national origin, religion, sex, age, handicap, and ability to pay.
You have a right to participate in your care; it helps to create a successful outcome.
You have a right to confidential treatment. You also have the right to approve or disapprove the release of any disclosures or records, except when release is required by law.
You have a right to information about your diagnoses, treatments and prognosis. We expect this information will help you to make informed decisions regarding your medical care.
You have the right and expected to participate in decisions about the intensity and scope of your treatment, within the limits of the health center’s mission and applicable laws.
You have a right to care, which takes into consideration your psychosocial, spiritual, and cultural values.
You have the right to accept medical care or to refuse treatment, to the extent permitted by law. You also have the right to be informed of the medical consequences of refusing treatment.
You have the right to participate in the consideration of ethical issues that arise in your care.
Your guardian, next of kin, or legally authorized responsible person can exercise your rights for you if you have been medically or legally determined to be unable to participate yourself.
You have the right to be informed of any research or experimentation which could affect your care. You may then decide whether or not you want to participate in it.
You have the right to be made aware of advanced directives, and to know how this organization will respond to such advanced directives.
If you feel your rights have been violated, please contact our Director of Compliance at 800.763.6384
You also have responsibilities that are an equally important part of providing quality health care.
You are responsible for following center rules and regulations affecting patient care and conduct.
You are responsible for providing, to the best of your ability, a complete and accurate medical history.
You are responsible for making it known whether you clearly understand a plan of action and the things you are expected to do.
You are responsible to be considerate of the rights of other patients, center personnel and the treatment of center property.
You are responsible for providing the center with accurate and timely information concerning your income and for meeting your financial responsibilities to the best of your ability.
You should allow three (3) business days for all REFILL REQUESTS not made during an office visit. Contact your pharmacy to see if your prescription is ready.
You should allow ten (10) business days for all DOCUMENTS or FORMS that need to be completed. This also includes forms for a handicap plate and FMLA (Family Medical Leave Act). Some forms or documents may require an office visit. You will be contacted if the Provider finds it necessary to make an appointment.
You should allow seven (7) business days to receive LAB or IMAGING RESULTS that are not discussed during a scheduled office visit. You may be notified by phone or mail if results are not discussed in the office. Please make sure the Front Desk Staff has the ACTIVE phone number and address that is best to reach you for your results. (You can also access your results in your patient portal. Make sure we have your email address.)
You should allow two (2) business days for Nursing Staff to return any MESSAGES left on the VOICEMAIL. DO NOT leave URGENT messages on the voicemail. If you think, you need to see a provider, call the office, and ask the Front Desk Staff to make you an appointment.
You should allow ten (10) business days for REFERRALS completed on your behalf. You will be notified by phone and/or mail of your appointment time and date. Please make sure the Front Desk has an ACTIVE phone number and address that is best to reach you for your appointment.
If you have any questions about your Rights and Responsibilities as a patient of Sandhills Medical, you can ask any staff member.
Sandhills Medical is a Federally Qualified Health Center (FQHC) serving Chesterfield, Kershaw, Lancaster, and Sumter counties since 1977.
866.737.4031
info@sandhillsmedical.org